What makes Fair Business Report different from other review sites? FBR Accreditation? Other review sites offer an online space for customers and/or employees to discuss their experiences with businesses but do not offer a means for businesses to resolve any complaints. They simply do not deal with negative reviews. Fair Business Report is different. We allow businesses to showcase their commitment to customer service and excellent business practices by agreeing to the Fair Business Report Code of Business Ethics and utilizing our platform to resolve any complaints. Our on-site badging, SEO tools, press channel, and social media connectivity help ensure that your customers and employees are reviewing your business on a site that encourages resolution.
Why haven't I received my activation email? We apologize if you've been waiting for your account activation email. There can be delays or delivery issues with email providers that are outside of our control. In the meantime a member of the Fair Business Report team may activate your account for you so that you have full access to reviews and/or salaries. Please contact our Customer Care team and we'll take it from there.
Can I respond to a review?Yes! We encourage businesses to respond to reviews, using either the Review Resolution Center or leaving an Employer Response on the review.
What can I do to get more reviews for my company? We're glad you asked! The easiest way to get more reviews is to invite your customers, employees, or vendors to post their own reviews to Fair Business Report. This can be done by including your Fair Business Report Badge on your website, on your social media accounts, in your email signature, and on any other visible online space.
Fair Business Report offers several badging options to showcase your company’s commitment to both your customers and your employees. You can view the badging options in your Fair Business Report Verified account under the “Badging” section.
What should I do if someone writes a negative review about my business? You can’t please every single person that comes into contact with your company all the time, no matter how hard you try. Negative reviews are an unfortunate — but entirely normal — part of doing business in the digital world.
While it’s important to look for patterns in your reviews (e.g., customers keep mentioning that service is slow or employees have problems with management), you shouldn’t read too much into any one review. Most Fair Business Report users are looking for a consistent message among all of the reviews rather than accepting of any one review as the absolute truth, so you should do the same.
Of course, you can always contact the reviewer through the Review Resolution Center or post a public response, but be forewarned that responding to criticism with criticism of your own will almost always work against you.
Will Fair Business Report remove or reorder bad reviews if a business pays for a premium account? No. You can’t pay for removal or reordering of bad reviews — it’s just that simple. Paid accounts do have access to the Review Resolution Center that allows for the company to offer direct customer service to the reviewers that leave negative reviews. However, any negative reviews that are posted after a resolution attempt has been made are unable to be removed.
I’m considering legal action — what are my rights? Negative reviews aren't a fun reality of the digital age, and it’s even worse if you believe the review violates your legal rights. But any good lawyer will tell you the truth: defamation suits are typically very expensive and challenging to win. Even worse, they are usually public. There are countless examples of ill-advised lawsuits that hurt the business far more than they ever helped.
Nor will you get far by bringing Fair Business Report into the dispute since Fair Business Report merely acts as a forum like any other where people can share their views. There may be rare cases when it’s appropriate to take legal action, but in most cases, you won’t get what you are looking for by suing someone who gives you a bad review.
How do I sign up for a Fair Business Report Verified profile? A Fair Business Report Verified profile can be created by submitting basic business information (i.e. address, phone number, operating hours) and agreeing to the Fair Business Report Code of Business Ethics. Our team will confirm the business’ information and commitment to the Fair Business Report Code of Business Ethics, and they will authenticate the account. The SEO tools, some badges, and Certified Business Profile will become available at that time. Further account options, such as a premium account, will also become accessible. Sign up for a Fair Business Report Verified profile today!
How Can Fair Business Report help my business? We built Fair Business Report to correct the one-way conversation between consumers and businesses that the current review-site ecosystem encourages. A Premium Fair Business Report Verified profile allows businesses to build powerful customer relationships through online dialogue with consumers facilitated in our Resolution Center. In addition to consumer resolution, businesses can take advantage of SEO tools, social media connectivity, blog and press release distribution channels, and badging. Sign up for a Fair Business Report Verified profile today!
Do Fair Business Report premium account holders get preferential treatment? No. You’ll find plenty of Fair Business Report premium account holders with negative reviews, and plenty of Fair Business Report Verified profiles with five-star ratings across the board.
The major difference between Fair Business Report Verified companies and Fair Business Report Premium companies is access to the Review Resolution Center, Resolution Reports, & premium badges. Only Fair Business Report Premium companies are able to utilize these tools to provide exemplary customer service to customers that leave a negative rating on their profile.
What should I do if someone writes a review about my business that isn’t true? We don’t arbitrate disputes, so your best course of action is to contact the reviewer or post a public response in order to clear up any misunderstandings. If it is clear on the face of the review that it violates our Review Guidelines , you can bring it to our attention for additional assessment.
What do the Fair Business Report badges mean? Fair Business Report offers several on-site badging opportunities for businesses that operate ethically and achieve feats of customer and/or employee satisfaction.
Every company that agrees to the Fair Business Report Code of Ethics is eligible for the Fair Business Report Verified badge. This badge can be placed on the business’ website, in company email signatures, and on company social media to showcase commitment to ethical business operations.
The Fair Business Report premium account holders are able to access specific badges (Customer Service and Top Places to Work) for exemplary customer service and employee relations by receiving a specific number of positive reviews. The Premium Verified Badge is available to all premium account holders, and it features two reviews of the business’ choosing to be displayed within the badge.
How do I maximize my profile with Fair Business Report? Every business account comes equipped with SEO tools, Badging opportunities, social media connectivity, and press channels. Making use of each of these aspects of the account ensures that your Fair Business Report profile is optimized for search and visible to your customers and employees.
How can I get a Fair Business Report Verified Badge? Your business is able to obtain the Fair Business Report Verified Badge by creating a free profile and agreeing to uphold the Fair Business Report Code of Business Ethics.
Upgrading to a Premium Business account, and receiving a specific number of positive reviews, can unlock other badges.